Frequently Asked Questions
Everything buyers usually ask before their first order. Not covered here? Send us your question directly.
Ordering, MOQs & Samples
What is your minimum order quantity (MOQ)?
We keep MOQs flexible to support scaling distributors and processors. Exact minimums depend on the product and destination — share your requirement through the inquiry form and we will confirm what is possible for your order.
Can I evaluate samples before placing an order?
Yes. We build buyer relationships through sample testing and transparent communication. Request a sample through the inquiry form, specifying the product and grade you want to evaluate.
How quickly do you respond to inquiries?
Our team usually responds within 12 hours of receiving an inquiry.
Payment & Incoterms
What payment terms do you support?
We favor risk-controlled trade: transactions backed by Letter of Credit (LC) and transparent contracts. Specific terms are agreed per contract based on order size and destination.
Quality & Certifications
How do you control quality before shipment?
Every shipment is batch-tested for moisture, purity, and chemical residues before dispatch. Lab test reports can be shared with buyers as part of the contract documentation.
What certifications and registrations do you hold?
Kantale Global LLP holds an Import Export Code (IEC), APEDA registration, an FSSAI license, and Startup India recognition. Registration details are published on our Certifications page.
Shipping & Logistics
Which regions do you export to?
We are focused on serving buyers in the Gulf, Southeast Asia, and Europe. If your destination is elsewhere, contact us — we will confirm whether we can serve your route.
Which Incoterms do you work with?
Incoterms are agreed per contract. Tell us your preferred term (FOB, CIF, CFR, or another) and destination port in your inquiry and we will confirm availability and pricing accordingly.
Still have a question? Contact us — we usually respond within 12 hours.